Privacy Policy

1. Scope of This Privacy Policy

This Privacy Policy applies to the Fogo Live mobile application, websites, H5 pages, APIs, and related services (collectively, the “Services”). By downloading, accessing, or using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

2. Information We Collect

2.1 Information You Provide

• Account information: Username/nickname, profile photo/avatar, bio.
• Contact Information: Phone number or email address (depending on your chosen sign-up method).
• Demographics: Age / date of birth or age confirmation (for safety and compliance), and optional gender.
• User Content: Content you create or share (e.g., live streams, comments, messages, images, videos, audio).
• Support Data: Customer support communications and any information you choose to provide.

2.2 Information Collected Automatically

• Device Information: IP address, device type/model, device manufacturer, operating system, app version.
• Device Identifiers: Device IDs used strictly for app functionality, security, analytics, and fraud prevention, and not for advertising or cross-app tracking.
• Network Data: Network type, carrier, language, time zone.
• Usage Data: Features used, session duration, interactions, and crash logs.

2.3 Live Streaming & Communications Data

• Live video and audio streams
• Chat messages (public rooms and private messages)
• Comments, reactions, gifts, and room interaction data
• Moderation signals and enforcement logs (e.g., reports, warnings, bans)

2.4 Location Information

We collect approximate location (country/region/city) based on IP address for localization, fraud prevention, and legal compliance. We do not collect precise GPS location unless you explicitly grant permission in your device settings.

2.5 Cookies, SDKs & Third-Party Tracking

We use cookies, SDKs, and similar technologies. We may share unique device identifiers with third-party partners to perform analytics and improve the Services. These partners are not permitted to use data for advertising or tracking users across apps or services.

3. How We Use Information

We use information we collect to:

• Provide, operate, and maintain the Services
• Create and manage accounts and authenticate users
• Enable live streaming, chat, gifting, and social features
• Personalize content and recommendations
• Detect and prevent fraud, spam, abuse, and illegal activity
• Moderate content and enforce community rules
• Improve performance, troubleshoot issues, and develop new features
• Communicate with you (e.g., service messages, updates, support)
• Comply with legal obligations

4. Legal Bases (Where Applicable)

Where required by law, we process personal information based on:

• Performance of a contract (to provide the Services)
• Legitimate interests (security, improvement, and marketing)
• Consent (where you have provided it)
• Legal obligation (compliance with laws)

5. Content Moderation & Safety

Fogo Live maintains a zero-tolerance policy for objectionable content. Any users found to be sharing prohibited content will be banned immediately. Zero Tolerance Policy: Fogo Live maintains a zero-tolerance policy regarding objectionable content and abusive users. This includes, but is not limited to, sexual violence, hate speech, harassment, and illegal activities. We utilize both automated AI tools and human moderators to review content 24/7. Any user found to be in violation of these standards will have their content removed immediately and their account permanently banned from the platform without prior notice

6. AI, Automation & Risk Control

We use automated systems (including AI-based tools) to detect spam, fraud, and harmful content. Significant enforcement decisions may involve human review where required by law.

7. User Content & Rights

7.1 Ownership & License

You retain ownership of your User Content. By posting content, you grant Fogo Live a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to use, display, reproduce, and distribute your content in connection with the Services.

7.2 Live Stream Recording

You acknowledge that live streams may be recorded and stored for moderation, safety, and legal compliance purposes.

8. Wallet & Payments

We do not store full payment card details. Transactions are processed by third-party platforms (e.g., Google Play, Apple App Store) or authorized payment providers. We retain transaction records (Order ID, amount, time) for support and compliance.

9. Sharing & Disclosure

We do not sell your personal information. We may share information with:

• Service Providers: For hosting, analytics, moderation, and support.
• Legal Authorities: If required by law, court order, or to protect safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

10. International Transfers

Your information may be processed or stored in servers located outside your country of residence. We implement appropriate safeguards to protect your data during such transfers.

11. Data Storage & Retention & Breach

We retain personal information only as long as necessary to provide the Services and for legitimate business purposes (such as fraud prevention and legal compliance). Backups are retained for a limited period for disaster recovery before being overwritten.

Account data: Retained while account is active + 90 days after deletion - Transaction records: 7 years (for tax/legal compliance) - Moderation logs: 1 year - Backup data: 30 days before permanent deletion.

Data Breach Notification: In the event of a data breach affecting your personal information, we will notify affected users within 72 hours and take immediate remedial action.

12. Security

We use reasonable administrative, technical, and physical security measures to protect your information. However, no method of transmission over the internet is 100% secure.We use industry-standard encryption to ensure all user data is encrypted in transit.

13. Your Rights & Choices

13.1 Account Deletion

You have the right to delete your account and associated data at any time.

• In-App: Go to Settings > Account and Security > Delete Account to initiate deletion.
• Web: You may also request deletion by visiting our deletion portal at:
  https://fogolive.com/delete-account (Click here)

Upon request, your account will be deactivated immediately, and your data will be permanently deleted after a grace period (subject to data we must retain for legal or fraud prevention purposes).

13.2 Other Rights

Depending on your location, you may have the right to access, correct, or download your data. Contact us at the email below for assistance.

14. Children’s Privacy

Fogo Live is not intended for children under 18 (or the minimum age required by local law). We do not knowingly collect personal information from children. If we discover such data, we will delete it.

15. Third-Party Links

The Services may contain links to third-party websites. We are not responsible for their privacy practices.

Cloud Server: Tencent Cloud - Payment Processing: Google Play/Apple In-App Purchase - Cloud Storage: Tencent Cloud COS

16. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this policy will reflect the effective date of the changes.

17. Contact Us

If you have questions regarding this Privacy Policy, please contact us at:

• Email: [email protected]
• App Name: Fogo Live

18. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of Pakistan, without regard to its conflict of law provisions. Any disputes arising under this policy shall be resolved in the courts of Pakistan.

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